Health Alert

Updated 4/6/20, 10:37 a.m.

Because COVID-19 is a rapidly changing health issue, please check back regularly for updates.

With the recent spread of coronavirus in Washington state, we recommend you consider our virtual care services if:

  • You have symptoms of COVID-19 (cough, fever or shortness of breath) OR
  • You have been in close contact with someone who has tested positive for COVID-19. 

Our certified MultiCare providers have been trained on the latest screening criteria and will evaluate your illness, and, if appropriate, refer you to a site for further testing.

Learn more about coronavirus: who.int or cdc.gov

Is it safe to visit urgent cares during the COVID-19 crisis?

We know you still need care for your minor illnesses and injuries. To help keep you, your family, and all of us safe, we have implemented the following changes:

  • Appointments preferred
    We are asking patients to book an appointment time online, if possible. This helps keep social distancing within our sites. 
     
  • New check-in process
    1. Arrive at Immediate Clinic.

    2. Call the clinic before entering. We'll have you complete most of the check-in process from your car. 

    3. When your room is ready, our clinical concierge will call you and escort you to the exam suite.
     
  • Temporary visitor policy
    To better ensure social distancing, we are asking all patients to limit guests to one additional person, if possible.
     
  • Additional precautions
    To protect our staff and patients, anyone who has symptoms similar to COVID-19 (cough, fever, shortness of breath) or upper respiratory symptoms is asked to put on a mask when they enter our urgent cares.

    We adhere to the latest World Health Organization guidelines, identifying and quickly isolating patients who may have COVID-19.

    It's important to note while the number of cases in our region is growing, the risk of significant health problems from this virus remains low, especially for those under 70 and without other health problems and for children under age nine.

Who can be tested for COVID-19?

  • The number of test kits available is still limited. Laboratory capacity to process test results is also limited, so we are carefully managing testing for more seriously ill patients and those who have been in close contact with someone who has tested positive for COVID-19.
     
  • The state and commercial labs are working tirelessly to get the testing process refined and into the hands of clinicians so more individuals at risk can be tested. 
     
  • If you have concerns that you may have been exposed, practice "social distancing." If you are ill with a cold or flu-like illness, please monitor your symptoms and reach out to your local health provider or health department if your symptoms worsen.

    If you have COVID-19 symptoms, please call us before coming to our sites, so we can limit your exposure to other patients, while also getting you the care you need. 
     
  • You may also reach out to us at multicare.org/virtualcare should your symptoms worsen. Our MultiCare providers can help screen for COVID-19, care for other minor illnesses such as the flu, strep throat or bronchitis and, if clinically appropriate, refer you to a site for COVID-19 testing. 

    Please note: Due to the high demand for our e-Visits, the wait time may be longer than normal. We ask your patience during this difficult public health issue. 

What are the symptoms of COVID-19?

COVID-19 has similar symptoms to the flu, which include coughing, fever, sore throat and difficulty breathing.

How does COVID-19 spread?

COVID-19 appears to transmit like the common cold (spread by droplets (coughing, sneezing), rather than airborne, like influenza. 

What can I do to prevent COVID-19?

  • Follow the governor's order to stay home, stay healthy, if possible.
  • Stay at least 6 feet away from others. 
  • Wash hands frequently, using soap and water. 
  • Mask yourself if you are coughing or sneezing.
  • The CDC recommends wearing a cloth face covering in public settings where other social distancing measures are difficult to maintain (e.g. grocery stores, pharmacies).
  • Disinfect "touch points" such as door knobs, phones and keyboards -- to reduce transmission of all respiratory viruses, including COVID-19.