Covid-19 Testing and Services

Updated 12/10/20

Can I be tested for COVID-19?

Immediate Clinic and Indigo Urgent Care locations offer two types of tests: 

  • Nasal swab to detmine whether you have an active COVID-19 infection (2-4 days for results)
  • Antibody test (blood draw) to determine evidence of past COVID infection

We currently do not offer rapid testing. 

To be eligible for a COVID-19 nasal swab test at one of our clinics, you must:

  • Be experiencing COVID-19 symptoms OR
  • Have been exposed to COVID-19 in the past 5-14 days

These are in-person visits with a medical provider or nurse. We do not offer drive-through testing. Please schedule an appointment online or call ahead if you need a COVID test. It takes 2-4 days to get test results back.

Please read the information below for the latest guidance on common situations:

I have COVID-19 symptoms: Anyone with any symptom of COVID-19 will be tested (cough, shortness of breath, fever, chills/repeated shaking with chills, new muscle pain, headache, sore throat, nasal congestion, runny nose, new loss of taste or smell, nausea or vomiting and diarrhea). You will see a medical provider. Please schedule an appointment. We will bill your insurance for the visit and lab. If you do not have insurance, the cost will be $175 for the provider visit plus you will be billed by the lab for the test.

I've been exposed to COVID-19 but have NO symptoms: If you don't have any symptoms of COVID-19, but you've either been exposed to someone with COVID-19 or had possible exposure (e.g. in a large crowd with little or no mask wearing, less than 6 feet of physical distancing, no mask, exposure was more than 15 minutes), you will see a medical provider. Please schedule an appointment. To receive a test, your exposure must have occurred 5-14 days earlier (per CDC guidelines). Please schedule an appointment. We will bill your insurance for the visit and lab. If you do not have insurance, the cost will be $175 for the provider visit, plus you will be billed  by the lab for the test. 

I have no symptoms or exposure BUT ... I need a COVID test for travel or work. Anyone with no symptoms and no recent COVID exposure can get a test using the $99 video visit. You will have a consult with an Indigo medical provider via video and be referred to one of our urgent care clinics for a test, which will be administered by a nurse. The fee is $99 and is not covered by insurance. There will be an additional fee from the lab. 

Chart explaining Covid-19 testing options and symptoms

Can my child get tested?

Yes, we offer nasal swab testing for all ages, including babies and young children. Antibody testing available for ages 16 and up. 

What if I need a test before a scheduled surgery?

Please consult with your surgeon/provide about how to get a test. At this time, we do not offer pre-surgical COVID testing. 

How do I get my test results?

The fastest, easiest way to get your lab test results is via your MyChart account. If you do not have a MyChart account, you can sign up here. Enter the activation code you received on your patient visit summary sheet. If you do not have an activation code, you can sign up online. 

For patients who do not have a MyChart account, we will call as soon as we get your lab results. We know it's difficult to wait, but we ask you to hold off calling our clinic until a full 5 days after you were tested. 

What is the cost?

COVID testing is not free. If you have insurance, we will bill it. 

If you don't have insurance, you will be billed $175 for a provider visit, plus the cost of the lab test. Many communities offer FREE testing options. Please check with your county health department for a list. 

If you do not have symptoms but are doing an online video visit for a pre-travel test, the cost is $99 and is not covered by insurance. 

Google says you offer testing to anyone and it's free?

You may see information on Google such as "anyone can be tested" and "free COVID testing." This isn't true, and we suggest you always verify COVID testing information and criteria with any doctor or organization before you go there to be tested. 

Is antibody testing a reliable way to know whether I have had COVID-19?

We think so. But the test has limitations. 

Because the FDA eased its rules and allowed antibody tests to be sold without review or approval, there are concerns about the test’s reliability. MultiCare is using a lab test we believe to be the most accurate at this time. 

Additionally, the test is “qualitative,” and only gives you a positive or negative result. There are cases where you could test negative, for example, even though you’ve had the virus.

What does an antibody test indicate?

If you test positive (reactive) for COVID-19 antibodies, this usually means you’ve had COVID-19. It does not mean you are immune from the illness.

If you test negative, that usually means you never had or were not exposed to the virus. A negative result may indicate a very recent exposure, meaning not enough time has elapsed to generate an immune response, or the immune response has decreased below the detectable level.

Do you recommend consumers get an antibody test?

MultiCare is offering the test in response to consumer requests. The benefits of antibody testing remain uncertain and should not be used for diagnosis of COVID-19 at this time. Nasal swab testing is the most reliable test for determining an “active” case of COVID-19.

What is the cost for the COVID antibody test?

If you have insurance, the test will run about $60. We believe most insurance plans will cover this test, based on recent information from the federal government. You will need to see a provider and will also be charged for a provider visit.  

If you do not have insurance, the self-pay rate is $175 for the exam and about $37 for the antibody test lab fee. Please call the clinic if you have any questions about self-pay pricing.

What services do you offer for employers?

You can learn more about return-to-work guidance, including regular employer updates from Multicare Centers for Occupational Medicine, here: https://go.multicare.org/backtowork

What are you doing to keep people who your urgent care clinics safe?

Your safety is our top priority. Immediate Clinic and Indigo Urgent Cares are taking several steps to protect your health and well-being when you visit us. 

  • Appointments preferred
    We are asking patients to book an appointment time online, if possible. This helps keep social distancing within our sites. 
     
  • Masks required
    For your safety, everyone visiting the clinic will be asked to wear a mask (except infants and very young children who may have difficulty wearing one). If you do not have your own mask, we will provide one to you. 
     
  • Safe, friendly check-in
    Our concierge will greet you at the door and provide you with a mask and hand gel. 
     
  • Social distancing
    We will escort you to a clean, sanitized exam suite as quickly as possible. If an exam suite isn't available, we will guide you to a waiting area, at least 6 feet away from other guests, or you may wait in your car, if you prefer.  
     
  • Separation
    We adhere to the latest World Health Organization guidelines, identifying and quickly isolating patients who may have COVID-19.
     
  • Limited Visitors
    To better ensure social distancing, we are asking all patients to limit guests to one additional person, if possible.
     
  • Employee screening
    All of our employees are screened for symptoms as they enter the building. They always wear masks when treating patients and follow strict handwashing and protective equipment guidelines. You are in great hands.
     
  • Online visits
    If you prefer to receive care for a minor illness or injury from the comfort of home, you can consults with an Indigo Online Care provider through an e-Visit or video visit. Learn more