Covid-19 Safety and Services

Updated 5/14/20

We recommend you consider our virtual care services if:

  • You have symptoms of COVID-19 (cough, fever or shortness of breath) OR
  • You have been in close contact with someone who has tested positive for COVID-19. 

Our certified MultiCare providers have been trained on the latest screening criteria and will evaluate your illness, and, if appropriate, refer you to a site for further testing.

Learn more about coronavirus: who.int or cdc.gov

Is it safe to visit urgent cares during the COVID-19 crisis?

We know you still need care for your minor illnesses and injuries, and we understand it may feel unsettling to come into a medical facility during a pandemic. Immediate Clinic has strict guidelines in place for your safety and well-being.

  • Appointments preferred
    We are asking patients to book an appointment time online, if possible. This helps keep social distancing within our sites. 
     
  • Masks required
    For your safety, everyone visiting the clinic will be asked to wear a mask (except infants and very young children who may have difficulty wearing one). If you do not have your own mask, we will provide one to you. 
     
  • New check-in process
    1. Arrive at Immediate Clinic.

    2. Call the clinic before entering. We'll have you complete most of the check-in process from your car. 

    3. When your room is ready, our clinical concierge will call you and escort you to the exam suite.
     
  • Temporary visitor policy
    To better ensure social distancing, we are asking all patients to limit guests to one additional person, if possible.
     
  • Additional precautions
    All of our employees are screened for symptoms as they enter the building. They wear masks at all times and follow strict handwashing and protective equipment guidelines. You are in great hands.

    We adhere to the latest World Health Organization guidelines, identifying and quickly isolating patients who may have COVID-19.

Who can be tested for COVID-19?

  • We are carefully managing testing for patients who are experiencing symptoms of COVID-19 and those who have been in close contact with someone who has tested positive.
     
  • If you have concerns that you may have been exposed, practice "social distancing." If you are ill with a cold or flu-like illness, please monitor your symptoms and reach out to your local health provider or health department if your symptoms worsen.

    If you have COVID-19 symptoms, please call us before coming to our sites, so we can limit your exposure to other patients, while also getting you the care you need. 
     
  • You may also reach out to us at multicare.org/virtualcare. Our MultiCare providers can help screen for COVID-19, care for other minor illnesses such as the flu, strep throat or bronchitis and, if clinically appropriate, refer you to the nearest site for COVID-19 testing. 

Is antibody testing a reliable way to know whether I have had COVID-19?

We think so. But the test has limitations. 

Because the FDA eased its rules and allowed antibody tests to be sold without review or approval, there are concerns about the test’s reliability. MultiCare is using a lab test we believe to be the most accurate at this time. 

Additionally, the test is “qualitative,” and only gives you a positive or negative result. There are cases where you could test negative, for example, even though you’ve had the virus.

What does an antibody test indicate?

If you test positive (reactive) for COVID-19 antibodies, this usually means you’ve had COVID-19. It does not mean you are immune from the illness.

If you test negative, that usually means you never had or were not exposed to the virus. A negative result may indicate a very recent exposure, meaning not enough time has elapsed to generate an immune response, or the immune response has decreased below the detectable level.

Do you recommend consumers get an antibody test?

MultiCare is offering the test in response to consumer requests. The benefits of antibody testing remain uncertain and should not be used for diagnosis of COVID-19 at this time. Nasal swab testing is the most reliable test for determining an “active” case of COVID-19.

What is the cost for the COVID antibody test?

If you have insurance, the test will run about $60. We believe most insurance plans will cover this test, based on recent information from the federal government. You will need to see a provider and will also be charged for a provider visit.  

If you do not have insurance, the self-pay rate is $175 for the exam and about $37 for the antibody test lab fee. Please call the clinic if you have any questions about self-pay pricing.

What are the symptoms of COVID-19?

COVID-19 has similar symptoms to the flu, which include coughing, fever, sore throat and difficulty breathing.

How does COVID-19 spread?

COVID-19 appears to transmit like the common cold (spread by droplets (coughing, sneezing), rather than airborne, like influenza. 

What can I do to prevent COVID-19?

  • Follow the governor's order to stay home, stay healthy, if possible.
  • Stay at least 6 feet away from others. 
  • Wash hands frequently, using soap and water. 
  • Mask yourself if you are coughing or sneezing.
  • The CDC recommends wearing a cloth face covering in public settings where other social distancing measures are difficult to maintain (e.g. grocery stores, pharmacies).
  • Disinfect "touch points" such as door knobs, phones and keyboards -- to reduce transmission of all respiratory viruses, including COVID-19.